Survey report: ccTLD Emergency and Disaster Preparedness

12-04-2018

Preparing for emergencies and natural disasters is a task that concerns ccTLDs globally. The impact of Hurricane Maria in Puerto Rico and the consequent inconveniences for PR Top Level Domain constitute the latest case of this type of natural disasters faced by a registry.

In light of this event, LACTLD together with AfTLD, APTLD and CENTR decided to carry out a survey with the objective of collecting information about the types of disasters and emergencies that ccTLDs have faced at the global level and the different approaches taken to address them.

The survey was answered by the personnel from 51 registries during January and February of 2018. The results obtained presented some key conclusions regarding the preparedness of the ccTLDs in the face of emergencies and natural disasters. Firstly, half of the ccTLDs claimed to have faced some kind of disaster/emergency. Likewise, most of these incidents (25% of respondents who reported having experienced a recent disaster) were related to cybersecurity.

Preparación de los ccTLD ante las emergencias y desastres naturales

Some of the most relevant findings concerned the ccTLDs’ response to the circumstance of the disaster/emergency. Thus, half of the respondents who have faced an incident of this type estimated that the recovery time of operations was less than 6 hours. In addition, most affected registries (86%) used instant text messaging or emails services to communicate with relevant personnel during the disaster or emergency. Once the incident was over, the loss of customer confidence was considered the most significant repercussion.

Finally, the results of the survey revealed that 78% of the ccTLDs globally consider their organization prepared or very prepared to deal with circumstances of natural disaster or emergency. However, 43% of the respondents estimated that the personnel of their organizations are only partially trained to carry out a remote operations recovery. Indeed, the ccTLDs with large domain registrations are better prepared then the smaller ccTLDs to perform this type of recovery.

These findings, along with others, are specified and analyzed in the Survey Report attached below.